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Home  »  Consumer Reviews  »  Mortgage  »  Not willing to waive a late fee for a late payment that was not my fault!
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Not willing to waive a late fee for a late payment that was not my fault!
Apr 17, 2008
Aurora Loan Services complaint by Stacipolonski
All checks that I mailed that day, 3/20/08 have disappeared into thin air. I got one phone call stating they had not received my payment, so I then started calling every company that I had mailed checks to on that day.

Stop payments were done and new checks were either mailed or processed over the phone EXCEPT for Aurora Loan! Everyone else waived the late fee after looking at my account and stating that I had never been late before, but a supervisor from Aurora said it was in my contract even though I had never been late on a payement before. So an extra $32.51 would be consideder a late payment.

I have never been late or asked anything of them...just always paid my bill on time. Nice to know that there are companies that will work with you when bad things happen that are beyond your control.

Aurora' payment will be mailed along with a typed letter stating how unhappy I am as a customer.

SP

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